June 2008

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Strategic Planning And Six Sigma

Six Sigma has been basically used either for improvement of existing processes or in designing a new product or process.
The basic concept of Strategic Six Sigma is to analyze likely variations and risks in a system under consideration for a strategy and apply DMAIC philosophy-based tools for process improvement.
Planning
Strategic planning as applied to Six Sigma [...]

Things A Six Sigma Green Belt Should Know

All of the “Belts” play various roles in the Six Sigma project. Green Belts and Black Belts are allowed to commence, expand and lead projects in their functional areas.
Project Implementation
Green Belts are those employees who are trained to implement Six Sigma projects under the guidance of the Black Belts to achieve the desired goals. They [...]

Six Sigma: Choosing The Best Method For Listening To The Customer

Telephone Surveys
A telephone survey is a basic way to randomly select and carry out customer surveys. The sample generated can be generalized to an entire target population. A great example of this is if you want to carry out a survey of customers who have bought or have viewed a newly-launched product.
A standard questionnaire should [...]

Managing Six Sigma Change Resistance

Without the acceptance of employees, Six Sigma process improvement is bound to fail. Resistance to change has to be anticipated by the Six Sigma project team.
Resistance may be shown by employees by ignoring the new process, disagreeing with the benefits, or criticizing the new tools or software applications.
Communication is the Key
Six Sigma team leaders must [...]

The Champion’s Role In Successful Six Sigma Deployments

There are various factors that should be in place to ensure that a project is successful. For a project to succeed it has to be well-aligned with the business plan and the Black Belts should be adequately trained – along with the commitment of senior management and a connected Champion.
The champion is generally a person [...]