By admin on November 8, 2011
Building sound relationships with your customers is one of the keys to making your business a success. Humans build relationships all their lives, be it with their friends, family, employers, colleagues or peers. As humans, we like to stick to what we know, and this behavior reflects in the choices people make regarding which business [...]
Posted in General Information | Tagged build, customer, how, relationships, to
By admin on November 6, 2011
Whatever Customer Relationship Management solution you opt for, remember that its implementation needs to be quick, well planned, and relevant to the target customers in order to be effective. Below is a list of ways to increase your rate of income or ROI through these tools.
1. Inbound Marketing
Inbound Customer Marketing, or ICM, is one of [...]
Posted in General Information | Tagged boost, customer, how, income, management, of, rate, relationship, through, to, tools
By admin on July 9, 2011
If you’ve been on the internet for any length of time, you’ve probably seen thousands of ebooks, courses, and other types of tutorials on just about any topic that you can imagine.
The problem with a lot of these courses and ebooks businesses are giving away are junk. They don’t contain any real information. Many are [...]
Posted in General Information | Tagged customer, educate, make, sale, the, to, your
By admin on April 25, 2011
In their book, Accountability: Freedom and Responsibility without Control, authors Rob Lebow and Randy Spitzer take us on a journey of discovery as they look at a new way to manage our organizations and ourselves. Their fictional character, Kip (Stan Kiplinger) says this: “Accountability is the issue! If you can’t find a way to get [...]
Posted in General Information | Tagged accountability, customer, exemplary, is, key, service, the, to
By admin on April 8, 2011
The personal touch is often overlooked in this fast-paced computerized society. It seems there’s just never enough time in a day to do everything that needs to be done and return every phone call that comes into a business. But, the most successful businesses know customer service must be a top priority. A 24-hour answering [...]
Posted in General Information | Tagged a, answering, care, customer, help, make, priority, services, top