By admin on March 10, 2011
A desk. A chair. A telephone and computer. That’s all that’s needed to create a workable help desk, right? Wrong! No matter the type of service a company offers, the help desk should also be staffed by knowledgeable people who have state-of-the-art software tools at their fingertips. When it comes to picking out help desk [...]
Posted in General Information | Tagged and, aptitude, attitude, customer, integrates, service, software, speed
By admin on December 22, 2010
It’s tempting to concentrate on making new sales or pursuing bigger accounts. But attention to your existing customers, no matter how small they are, is equally essential to keeping your business thriving. The secret to repeat business is following up in a way that has a positive effect on the customer.
Effective follow-up begins immediately after [...]
Posted in General Information | Tagged building, customer, relationships, secret, the, to
By admin on November 4, 2010
Is it possible for you to wake up and find that your entire customer base is completely gone? Speaking in terms of your customer database, the possibility is very real and also true for employee records, payment history, electronic documents, etc. While just about everyone has experienced the sinking feeling of realizing that [...]
Posted in General Information | Tagged backup, customer, data, for, plan, whats, your
By admin on October 3, 2010
In this day and age of computer technology, the temptation to rely on it too much is always there. Still, when it comes to customer service, there is simply no replacement for the human touch. Answering services are fantastic for making sure all calls are received and routed correctly, but it’s up to the people [...]
Posted in General Information | Tagged customer, phone, professional, provide, service, shines, Skills, that, with
By admin on October 3, 2010
In this day and age of computer technology, the temptation to rely on it too much is always there. Still, when it comes to customer service, there is simply no replacement for the human touch. Answering services are fantastic for making sure all calls are received and routed correctly, but it’s up to the people [...]
Posted in General Information | Tagged customer, phone, professional, provide, service, shines, Skills, that, with